Warranty

Warranty

• We are unable to provide warranty for international customer unless you are paying for both inbound and outbound shipping costs.
• We process warranty according to manufacturer’s warranty policy, which does not include batteries and bulbs, abuse and normal wear and tear.
• We will repair, or replace the product of similar value if we are not able to repair an item.
• Proof of purchase need to be presented.
• Apparel, Backpack, Pouch - Minor stiches issue which does not affect the functionality will not be consider as warranty defect.
• Gerber – 25 years limited warranty. One to one exchange if we cannot repair.
• Pelican Cases – repair will be first option. Parts might need to place order from USA. Waiting time could be 1 to 4 months depending on our shipping date.
• Pelican Flashlight - one to one exchange if we cannot repair. Batteries and bulbs are not covered.
• Silva – Compasses will be one to one exchange if found to be defective within its 5 years warranty. All other items 2 years warranty.
• Streamlight - we will replace a new piece if we cannot repair. Rechargeable batteries, chargers, switches and electronics have a 2 years warranty with proof of purchase.
• Triple Aught Design - minor stiches issue which does not affect the functionality will not be consider as warranty defect – we will need to collect freight charges from you if need us to send back for repair.
• All other brands - email us for warranty information.